Terms and Conditions – Smart Living

Last updated: 5 October 2026

These terms govern the use of the "Smart Living" app and service (iOS, Android and web, at https://smart.torcip.com). By creating an account or using the service, you agree to these terms.

1. The service provider

• TORCIP S.R.L.
• Registered office: Str. Weiner Palada 12, Sat Roșu, Comuna Chiajna, Județul Ilfov, Romania
• Company registration no.: CUI 49862521 · Reg. Com. J2024002471231
• Contact: contact@torcip.com

2. What the service is

Smart Living lets you control devices in a smart home (residential apartment) through a local hub. The service is structured hierarchically (developer → building → apartment) and supports several roles: residents and family members, property managers, installers, and system administrators.

3. B2B2C context and granting of access

In many cases, access to the service is granted to residents through the residential developer or property manager (a B2B2C context). Your role, assigned apartment, and related permissions may be set and changed by these parties. The relationship between you and the developer/manager (e.g. your lease or management contract) is outside the scope of these terms.

4. Your account

• You must provide accurate information when creating your account.
• You are responsible for keeping your credentials safe (password, 2FA) and for activity in your account.
• The service is not intended for persons under 16 (see the Privacy Policy).
• Notify us immediately if you suspect unauthorized access.

5. Important safety notice

Smart Living is not a certified alarm or emergency monitoring service and does not replace a professional monitoring system, emergency services, or mandatory safety equipment.

• Critical safety automations (closing the water valve on a leak, smoke/CO detection, panic button) run locally on the hub and are designed to work even without internet.
• Notifications (push, e-mail), however, depend on the internet and on third-party providers (Expo, Apple, Google) and may be delayed or may fail. Do not rely solely on notifications for situations that endanger your life or property.
• In an emergency, call 112.

6. Service availability

We make reasonable efforts to keep the service running, but we do not guarantee uninterrupted availability. Interruptions may occur due to maintenance, updates, network failures, third-party provider failures, or device failures. Some features may depend on external services (e.g. a device vendor's cloud) outside our control.

7. User obligations

You agree:

• to use the service lawfully and in accordance with these terms;
• to keep your credentials and authentication devices safe;
• not to tamper with the hub or devices without authorization and not to bypass safety mechanisms;
• not to attempt unauthorized access to accounts, data, or infrastructure;
• not to use the service in a way that harms the security or operation of the service for other users.

8. The role of installers

Installers may upload evidence (photos/PDFs) for safety sign-off of the installation. These attestations confirm the state of the installation at the time of sign-off but do not transfer to TORCIP S.R.L. any liability for the work performed by the installer or for subsequent device maintenance.

9. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for gross negligence, or for willful misconduct. Your rights as a consumer under Romanian law, including Government Emergency Ordinance (OUG) no. 34/2014 on consumer rights, also remain unaffected.

To the extent permitted by law, we are not liable for: indirect losses; delayed or failed notifications caused by the internet or third-party providers; device or network failures not attributable to us; or use of the service contrary to these terms or to the safety notices.

10. Intellectual property

The app, its interfaces, and associated content belong to TORCIP S.R.L. or its licensors. You receive a limited, non-exclusive, non-transferable right to use the service in accordance with these terms. You may not copy, modify, decompile, or redistribute the service without written agreement.

11. Suspension and termination

We may suspend or terminate access in the event of a breach of these terms, a security risk, or at the request of the developer/manager who granted access. You may close your account at any time (Settings → Delete account, or https://smart.torcip.com/delete-account), as described in the Privacy Policy.

12. Changes to the terms

We may amend these terms. We will notify you of material changes through the app or by e-mail, with reasonable notice. Continued use of the service after the changes take effect means you accept them.

13. Governing law and dispute resolution

These terms are governed by Romanian law. Disputes fall under the jurisdiction of the courts at the registered office of TORCIP S.R.L. (Județul Ilfov), without prejudice to a consumer's right to bring proceedings before the courts of their place of residence.

For consumers: you may contact the National Authority for Consumer Protection (ANPC) – www.anpc.ro – and the alternative dispute resolution (SAL/ADR) entities. Note: the EU Online Dispute Resolution (SOL/ODR) platform was discontinued by the European Commission on 20 July 2025 and is no longer available. [DE CONFIRMAT — current SAL/ANPC wording]

14. Contact

Questions about these terms: contact@torcip.com, TORCIP S.R.L., Str. Weiner Palada 12, Sat Roșu, Comuna Chiajna, Județul Ilfov, Romania.