Account deletion – Smart Living

Last updated: 17 October 2026

You can delete your Smart Living account and the associated data at any time — in the app, on the web or by e-mail.

In the app (Android, iOS)

1. Open the Smart Living app and sign in.
2. Go to Settings → Delete account.
3. Confirm the deletion.

On the web

Sign in to the web app and confirm the account deletion.

Delete account on the web

By e-mail

If you can no longer sign in, write to us from the account e-mail address at contact@torcip.com.

What happens to your data

• Deletion starts a 30-day grace period during which you can cancel it. After it expires, deletion is permanent.
• Deleted: the account, e-mail address, name, password (hash), sessions, push notification tokens, apartment memberships and roles.
• Kept, pseudonymized (your account identifier is replaced with a pseudonym): the safety audit log, the administrative action log and installer safety attestations — with no deletion term.
• The apartment’s energy consumption data is kept for 24 months. Backups are overwritten on a 14-day rolling cycle.

Retention periods and your rights are described in the Privacy Policy.